SPA Manager
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SPA Manager

About the job

JOB PURPOSE

In line with MSC Cruises policies and procedures and under the supervision of the Onboard Revenue Director, the SPA Manager is responsible for the operation and performance of the SPA, Gym and facilities as well as managing and motivating the Onboard SPA Team to maximise SPA revenue and achieve the highest levels of guest satisfaction.

KEY ACCOUNTABILITIES

•Oversees SPA, Gym and facilities and day-to-day operations;

•Ensures professional and customer-oriented services are consistently delivered by the On-board Spa Team;

•Identifies revenue opportunities and develops revenue driving strategies;

•Ensures exceptional guest service is consistently delivered throughout the entire SPA journey;

•Coaches, develops and trains the Onboard SPA Team;

•Evaluate SPA operations and revenue strategies on an on-going basis for continued improvement and growth;

•Collaborates with onboard departments to develop and implement revenue focused activities;

•Maintains standards and procedures for all aspects of the SPA operation;

•Completes all administrative duties in a timely manner: required reporting, inventory control, financial accounting.

QUALIFICATIONS

•Proficient speaking, reading, and writing skills in English, a fluent level in 1 or more of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered a plus;

•High School Graduate or equivalent;

•At least 3 years' as a Spa Manager onboard Cruise Ships;

•Keen business acumen;

•Committed to continually exceeding guest expectations;

•Strong interpersonal, organizational and problem-solving skills.

•Excellent listening, oral, and written communication skills;

•Strong PC Skills using Microsoft applications such as Word and Excel and a basic understanding of Microsoft Outlook or equivalent mail client application.

VISA REQUIREMENTS

•Possess a valid passport and when possible a seaman book copy.

About you

See description
  • Language required: English.

The company

JOIN US AND SEE HOW MUCH YOU CAN GROW!

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.

From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

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SPA Manager

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Full-time, Indefinite

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