Room Attendant - Franchise

[{{ $ctrl._job.status.name | translate}}] Room Attendant - Franchise
Hilton

Posted
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Job description

Job Requirements

JOB DESCRIPTION: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

ESSENTIAL FUNCTIONS

  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Clean rooms according to property specific and system standards.
  • Strip and make beds, change the duvets.
  • Dust all furniture and picture frames.
  • Push and pull vacuum throughout entire room.
  • Empty trash.
  • Replenish amenities, linens, supplies in guest rooms.
  • Retrieve, push and restock Housekeeper cart.
  • Visually inspect room for cleanliness, appearance, and uniformity.
  • Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.
  • Operate all equipment in correct and safe manner. Able to push and/or pull equipment weighing up to 100 pounds.
  • Able to communicate effectively with other associates, as well as guests.
  • Utilize HelloShift as a communication tool between you and your co-workers.
  • Able to follow instructions, directions, and meet deadlines, including thorough cleaning of a minimum 15 rooms as specified by management.
  • Accommodate guest special requests courteously.
  • Answer guest questions regarding hotel and local area facilities and services.
  • Responsible for the proper administration of key control for issued keys.
  • Notify Executive Housekeeper of any problems with linen.
  • Carry out any reasonable request by management that you are capable of performing.
  • Must be available day before & day of QA Inspection.


Work Experience

  TECHNICAL SKILLS

  • Familiar with frequently used standard operating procedures.
  • Ability to work independently with minimum supervision.
  • Ability to communicate effectively both written and verbally.
  • Individual must possess a good work history and stability.
  • Willingness to respond to emergency situations on short notice.
  • Individuals must be service and detail oriented.
  • Must comply with all department, hotel, and corporate standard operating procedures.
  • Responsible for knowing Hotel emergency procedures.


  GUEST RELATIONS

  • Be ready available/approachable for all guests.
  • Take proactive effort when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.


  OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Must be capable of how to read, write, and speak English fluently.


Benefits

$12.00/hour

Paid Vacation/Birthday pay, 401K, Medical/Dental/Vision, Weekly CA$H Incentives, Team Member Travel Program discounts

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Details

Job type
Full-time
Location
Kitty Hawk, NC, United States
Department
Housekeeping
Starting in
As soon as possible
Duration of the contract
Indefinite

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