Assistant Executive Housekeeper
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Assistant Executive Housekeeper

Four Seasons

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Assistant Executive Housekeeper

About the job



Asst. Executive Housekeeper

Bringing renewed glamour to the heart of this dynamic city, Four Seasons Hotel New Orleans is transforming a 33-storey landmark at the foot of Canal Street on the Mississippi waterfront. Our 341 guest rooms and suites boast enviable views of the river, the Garden District and across the Central Business District to the French Quarter. We are thrilled to join the New Orleans community and to provide our employees with the same level of care that we expect to be shared with our guests. 

Join us and become a part of an iconic team with this magnificent entry to the Four Seasons Portfolio. Work alongside a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Job Responsibilities

BASIC PURPOSE:  Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.

1.           Manages the staff of the Housekeeping Department.  Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.

2.           Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.

3.           Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.  Interaction with guest will be in person and by phone.

4.           Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.  Participates in periodic Linen, Uniform and Supplies Inventories.  Assures that equipment is properly maintained.  Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.

Visa Requirement: Visa sponsorship is not available. Must already be legally permitted to work in the United States.

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Assistant Executive Housekeeper

New Orleans, LA, United States

Full-time, Indefinite

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