RECEPTIONIST
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RECEPTIONIST

Dunadry

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RECEPTIONIST

About the job

KEY RESPONSIBILITIES · To take reservations and deal with any booking inquiry in the absence of the Reservations Department · Be cordial and efficient to customers at all times. · To have a working knowledge of the front desk system · To be conversant with all rates and any special promotions. · To answer all telephones quickly and efficiently. · To handle all telephone inquiries. · To have a working knowledge of internal calls. · To be aware of the days incoming arrivals. · To print and distribute reports. · To deal with any no shows. · To liaise with all departments. · To follow Hotel policy regarding credit. · To process ready rooms handed back by the Housekeeping Department. · To update all reports. · To be aware of the days outgoing departures. · To be responsible for floats. · To be aware of procedures for overages and shortages. · To bank all moneys. · To charge and monitor day uses. · To read hand over book at the beginning of each shift. · To handle guest complaints and refer to a superior as necessary. · To ensure all guests receive a friendly, efficient and prompt service. · To promote special events operating within the hotel. · To be familiar with the daily function list. · To offer guests porterage. · Any other duties as may be reasonably required from time to time by your supervisor. · To comply with all Safety Rules and Procedures e.g. Health and Safety, Hygiene and Fire.
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RECEPTIONIST

Dunadry, United Kingdom

Full-time, Indefinite

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